Comcast memo on viral cancelation call: It was “painful to listen to”

Ars Technica
By Jon BrodkinJul 22, 2014, 11:23 am256 pts
Chris When a call to cancel Comcast service descended into "a stunning display of hysteria and desperation," pretty much everyone who listened to a recording of the phone call agreed: it was painful to listen to. Comcast Chief Operating Officer Dave Watson found it painful too. In an internal memo published by…

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