The oldest company in the Gherkin skyscraper wants to get AI robots to answer its phones

Business Insider
By Sam SheadFeb 12, 2016, 3:00 am185 pts
Standard Life, a 190-year-old long-term savings and investment business in charge of £300 billion, is considering how it can use robots to answer customer queries on their pension schemes. The Edinburgh-headquartered company employs 6,000 people worldwide but until now robots haven't really been on its radar.…

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