Chatbots 101: How AI is Fueling the Disruptive Force in Customer Relations

Business Insider
By Business Insider IntelligenceOct 28, 2019, 2:24 pm366 pts
Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting the weather, to helping users buy a pair of…

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