Here is the memo Comcast sent to employees after the 'rep from hell' call went viral

The Verge
By Adrianne JeffriesJul 29, 2014, 10:43 pm537 ptsHotTop
It's now been two weeks since AOL executive and former Comcast subscriber Ryan Block published a recording of his insane dialogue with an overly persistent customer service representative, and we finally have the memo that the company sent out immediately afterward. "Recently, an unfavorable phone call into…

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