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Feb 16, 2024, 12:12 pm186 pts
Ars Technica
Enlarge (credit: Alvin Man | iStock Editorial / Getty Images Plus) After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy. On the day Jake Moffatt's grandmother died,…
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