Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

Gizmodo
By Maxwell ZeffJun 18, 2024, 11:30 am361 pts
Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day replace these customer service jobs, but for now, several corporations are using AI to address the incredible…

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