How Sonos Botched an App and Infuriated Its Customers

Slashdot
By msmashSep 23, 2024, 11:21 am114 pts
Sonos launched a disastrous app update in May, prompting CEO Patrick Spence to commission an internal investigation led by chief counsel Eddie Lazarus. The software release, plagued with missing features and bugs, has sparked widespread customer outrage and led to a $200 million revenue shortfall. Sonos shares…

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