Zendesk adds flexible AI agent capabilities with Ultimate acquisition

TechCrunch
By Ron MillerMar 13, 2024, 11:00 am150 pts
Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation…

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