Airbnb is quietly rolling out an AI customer service bot in the US

TechCrunch
By Ivan MehtaMay 2, 2025, 8:41 am255 pts
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the…

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