UK tax collector's phone service 'deliberately' bad to push users online, say MPs

The Register
Jan 22, 2025, 7:50 am145 pts
Cut off nearly 44k peeps who had been waiting 70 minutes for advice on unavoidable chore The UK tax collector must "take responsibility for its own failings to offer sufficiently effective digital services to customers," according to a committee of MPs which accused HMRC of "deliberately" poor phone service to…

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