Citi exec: Generative AI is transformative in banking, but risky for customer support

VentureBeat
By Matt MarshallMar 6, 2024, 3:45 pm299 ptsTop
Generative AI has created a profound and positive shift inside of Citi toward data-driven decision-making, but for now Citi has decided against an external-facing chatbot because the risks are still too high.Read More

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