How Smarsh built an AI front door for regulated industries — and drove 59% self-service adoption

VentureBeat
Feb 24, 2026, 12:00 am29 pts
Presented by Salesforce Smarsh, a global provider of cloud-native, AI-driven solutions that capture, archive, and analyze communications data and intelligence for highly regulated industries, set an ambitious goal: use AI to scale its workforce and increase productivity by 30%. But its customer service team had…

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