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Company apologizes after AI support agent invents policy that causes user uproar

  • Ars Technica faviconArs Technica

    By Benj EdwardsApr 17, 2025, 6:42 pm239 pts
    photo of Company apologizes after AI support agent invents policy that causes user uproar imageOn Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named "Sam" told them it was expected…
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