Conversational AI and customer experience [Q&A]

BetaNews
By Ian BarkerOct 22, 2021, 5:22 am350 pts
These days when you contact a company online it can be hard to know if you're dealing with an actual person or with an AI bot. Clearly AI has a role to play in automating repetitive tasks and answering straightforward queries. But can it really have a wider role to play in improving customer experience? We…

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