Poorly planned digitization makes it harder for customers to get support

BetaNews
By Ian BarkerMar 17, 2023, 8:04 am233 pts
Most businesses now offer their customers multiple means of getting in touch, with many providing online chatbots as a customer service channel. But new research released by Twilio shows that without taking advantage of first-party data to understand their customers and personalize their approach, businesses…

Read Article Share
Share Article
- email
- x.com
- facebook
- pocket
- reddit
- tumblr
- linkedin
- pinterest

Trending Today on Tech News Tube

ByteDance reportedly to increase 2026 capex with major focus on AI chips

Digitimes

ByteDance reportedly to increase 2026 capex with major focus on AI chips 128

Jumping on the bandwagon, ‘Your Year with ChatGPT’ is now available

BetaNews

Jumping on the bandwagon, ‘Your Year with ChatGPT’ is now available 102

Taiwan's November export orders up nearly 40%, driven by US AI demand

Digitimes

Taiwan's November export orders up nearly 40%, driven by US AI demand 102

'There were many years of issues that led to the situation we're in' — iRobot CEO on why the failed Amazon deal can't be blamed for the company's issues

TechRadar

'There were many years of issues that led to the situation we're in' — iRobot CEO on why the failed Amazon deal can't be blamed for the company's issues 101

Nissan confirms customer data was involved in Red Hat security breach

BetaNews

Nissan confirms customer data was involved in Red Hat security breach 101

Exclusive: Samsung slows DDR4 phase-out, reportedly requires NCNR contracts for server customers

Digitimes

Exclusive: Samsung slows DDR4 phase-out, reportedly requires NCNR contracts for server customers 100

How to use a dehumidifier effectively: 5 golden rules

TechRadar

How to use a dehumidifier effectively: 5 golden rules 99

LimeWire Re-Emerges In Online Rush To Share Pulled '60 Minutes' Segment

Slashdot

LimeWire Re-Emerges In Online Rush To Share Pulled '60 Minutes' Segment 98

About Tech News Tube

Tech News Tube is a real time news feed of the latest technology news headlines.

Follow all of the top tech sites in one place, on the web or your mobile device.

Featured

HTC eyes China launch for Vive Eagle AI…

HTC eyes China launch for Vive Eagle AI glasses in January 2026

Microsoft wants to replace its entire C…

Microsoft wants to replace its entire C and C++ codebase, perhaps by 2030

The Apple Watch Ultra 2 is the cheapest…

The Apple Watch Ultra 2 is the cheapest I’ve ever seen, thanks to this…

Samsung acquires ZF unit via Harman to…

Samsung acquires ZF unit via Harman to bolster software-defined vehicle push

Apple assembler in China reportedly…

Apple assembler in China reportedly targeted by hackers, prompting supply chain…

John Carreyou and Other Authors Bring…

John Carreyou and Other Authors Bring New Lawsuit Against Six Major AI Companies

Meta Is Using The Linux Scheduler…

Meta Is Using The Linux Scheduler Designed For Valve's Steam Deck On Its Servers

ServiceNow To Buy Armis For $7.75…

ServiceNow To Buy Armis For $7.75 Billion As It Bets Big On Cybersecurity For AI

'Fragmented' Microsoft Tools Undercut…

'Fragmented' Microsoft Tools Undercut Efficiency at Amazon and Whole Foods,…

Remote Work is Officially Dead, Says the…

Remote Work is Officially Dead, Says the World's Largest Recruiter