Four tips to make bots successful at customer support

BetaNews
By Alan RangerAug 14, 2017, 6:48 am117 pts
Bots are at a tipping point in customer care, and many large bands, including RBS and Vodafone, are already bringing AI and bots to life for millions of their customers. But the hype around bots has also introduced many misconceptions. If implemented poorly, bots could have a disastrous effect on the customer…

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