Samsung Overtakes Apple for Top Smartphone Customer Satisfaction

MacRumors
By Hartley CharltonMay 20, 2026, 11:45 am123 pts
Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer Satisfaction Index's 2026 Telecommunications, Cell Phone, and Smartwatch Study, published this week. Samsung scores 81 in the ACSI's cell phone rankings while Apple posts 80, breaking last…

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