'AI's Decimation of Call Center Jobs Has Begun'

Slashdot
By EditorDavidAug 3, 2026, 7:34 am120 ptsTrending
"AI's decimation of call center jobs has begun," reports Bloomberg: Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they've already…

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