DoorDash’s new AI-powered ‘SafeChat+’ tool automatically detects verbal abuse

TechCrunch
By Lauren ForristalMar 12, 2024, 9:00 am84 pts
DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that automatically detects offensive language. Dubbed “SafeChat+,” DoorDash is leveraging AI technology to review in-app conversations and determine if a customer or…

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