2020 will mark the death of the chatbot as we know it

The Next Web
By Martin TaylorDec 23, 2019, 3:00 pm226 pts
Most of us have had the misfortune of interacting with a badly configured chatbot. Whether to return faulty clothes or complain about an incorrect phone bill, we are often left feeling even more frustrated than we were beforehand. Many businesses viewed these chatbots as a cheap panacea to all customer…

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