Every c-suite leader needs to be a ‘Chief Empathy Officer’

The Next Web
By Andy MacMillanFeb 7, 2020, 10:45 am160 pts
In the digital age, when customers are more knowledgeable and have higher expectations and more choices than ever before, a company’s fortunes rest on its ability to tune into their feelings and create an emotional connection. As vital as empathy is, however, it can be elusive in an app-driven world that…

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