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Klarna deepens automation fears with claim AI assistant does work of 700 people

  • The Next Web faviconThe Next Web

    By Ioanna LykiardopoulouFeb 28, 2024, 1:40 pm171 pts
    photo of Klarna deepens automation fears with claim AI assistant does work of 700 people imageIn a statement that’s likely to spark controversy, Klara announced that its AI assistant does the work of 700 full-time agents. The statement might raise skepticism for those who remember that the Swedish fintech unicorn laid off roughly the same number of people in 2022, citing inflation and economic…
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