Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises

The Next Web
By Alina Maria StanJul 16, 2026, 1:50 pm38 pts
Verizon is cutting about 3,000 employees from its corporate-owned retail stores and transferring 274 locations to independent operators, Bloomberg reported on Thursday. The changes take effect on August 16 and will leave the largest US mobile carrier with 1,000 company-owned stores alongside roughly 5,000…

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