Meta is testing human callers behind its Muse AI agent, Reuters reports

The Next Web
By Ana-Maria StanciucSep 23, 2026, 4:06 am120 ptsTrending
If you ask Meta’s new AI agent to call a hairdresser’s salon, the person on the other end of the line might not be an AI. According to an exclusive report by Reuters on Tuesday, citing internal company postings, Meta has been testing a “human concierge” for Muse, with contractors taking over some of the…

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