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After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade

  • The Register faviconThe Register

    Apr 29, 2025, 4:30 am125 pts
    photo of After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade imageHMRC kicks off procurement to modernize customer service after scathing reports The UK's tax collector plans to appoint a new CRM vendor to manage its vast interactions with citizens over their tax affairs.…
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