Lyft is using Anthropic’s Claude AI for customer service

The Verge
By Andrew J. HawkinsFeb 6, 2025, 9:00 am195 pts
Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is already being put to use handling service inquiries from drivers, reducing the average resolution time for a request by 87 percent, the company said. In an example provided by Lyft, a…

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