Orchestration is the new challenge for CX in the age of AI agents

VentureBeat
Aug 26, 2026, 10:30 am63 pts
Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand,…

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